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D2C Dashboard / Dashboard
Local DB
WhatsApp Abandon Performance
Automated WhatsApp sequence on abandoned checkouts — message 1 at +30 min, reminders at +6.5 h and +30.7 h. Skipped = the customer had already ordered, so nothing was sent. Ordered = that mobile number placed a web order within 7 days (tester orders, cancellations and returns excluded).
A journey runs about 55 h end to end, so the last 2–3 days are still maturing and will keep moving.
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CS Performance Tracker
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CS Team — Abandoned Cart Conversions (Gross Sales excl. GST daily trend)
Products in Abandoned Carts
Reflects the same filters (date range, stage, source, contact, risk profile) as the Abandoned Checkouts table below · GST excluded at 18%
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Abandoned Checkouts
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Set this when you know the SKU can do more than history shows — e.g. a listing about to be fixed, or a channel about to open. Blank = use the stock-corrected rate.
Applied month on month from the current month. Blank = the SKU’s own trend, floored at 0%.
Blank = keep the historical mix. Use this when a channel is about to be relisted (e.g. an Amazon listing coming back live).
For a SKU that is out of stock now and only re-launches when the PO lands.
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